Privacy Policy
Find out more about how TekTris uses and protects your personal information under the Australian Privacy Act 1988 and the Australian Privacy Principles.
Effective Date: 11th July 2026
1. Introduction
TekTris (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including:
- Name, business name, role, email address, phone number, postal or business address
- Information you provide through contact forms
- Communications and correspondence with us (for example support tickets)
- Technical information about your IT environment when we deliver services (for example, device names, configuration details)
- Website usage information, including IP address, browser type, device information, pages visited, and access times
3. How We Collect Personal Information
We may collect personal information when you:
- Visit our website
- Submit an enquiry or contact form
- Subscribe to newsletters or marketing communications
- Request information about our products or services
- Engage with us via email, telephone, or social media
- Participate in surveys, promotions, or events
4. Cookies and Analytics
Our website uses essential cookies to ensure the website functions correctly and analytics cookies (such as Google Analytics) to help us understand how visitors use our website and improve user experience.
Information collected through cookies may include:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring websites
5. Why We Collect Personal Information
We may use your personal information to:
- Provide products and services
- Respond to enquiries and requests
- Communicate with you regarding our services
- Improve our website and customer experience
- Conduct internal business operations
- Send marketing communications where you have consented or where otherwise permitted by law
- Comply with legal obligations
6. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and contractors who assist us in operating our business
- Website hosting and IT service providers
- Analytics and marketing service providers
- Professional advisers such as lawyers, accountants, and consultants
- Government agencies, regulators, courts, or law enforcement where required by law
7. Overseas Disclosure
Some of our third-party service providers may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in a manner consistent with Australian privacy laws.
8. Direct Marketing
We may send marketing communications about our products, services, promotions, or updates where permitted by law. You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in electronic communications; or
- Contacting us using the details provided below in the ‘Contact Us’ section.
9. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:
- Secure servers and hosting environments
- Access controls and authentication measures
- Encryption and security technologies where appropriate
- Staff training and confidentiality obligations
10. Access and Correction
Requests can be made using the contact details provided below.
We may require verification of your identity before providing access or making corrections.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may submit a complaint using the contact details below in the ‘Contact Us’ section.
We are committed to resolving complaints reasonably and will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the updated version will take effect from the date it is published.
15. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
TekTris
Email: privacy@tektris.au
Phone: 02 7265 9333
Address: Suite 8, Level 4, 832 Anzac Parade, Maroubra, NSW, 2035
ABN: 86 698 954 504